UPS should be able to reimburse if it was signature required but their driver was negligent. I just tried to claim the package but it said it was ineligible. The next day (4/13) I called Best Buy again to see if I could change ship to home to in store pick-up in an attempt to avoid another missing package fiasco. I have spoken to two other reps. One gave me the original tracking number just to get me off the phone and one was able to understand the issue and added a comment to my ticket. In-store pickup & free shipping. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Amazon Delivered . 01-25-2021 06:25 PM. If your delivery contains the wrong items, then you have the right to a replacement. So it struck me and thought of writing to the main head office. All rights reserved. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. I believe it was a day or two they mailed two more phones out. Various USB-C adapters - Best Buy Online Purchase No. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. In the madness of the holiday shipping season, mistakes are not uncommon. 2. Thank you very much for the kind words, liv10262020! This has never happened before, so I am surprised and disappointed with this kind of service from your side as earlier this never happened before. I personally would keep it, at least from Best Buy. You will be directed to the 'Package Tracking' page. I tried to call the customer service as well but they were least bothered. Wrong item delivered, still no refund!!! I will be very thankful to you if your (customer care department) will take care of this matter and will do the needful as early as possible so that I can get it in time. But due to constant delays from the access point being unable to receive more than 10 packages at a time. . Good luck hopefully it will turn up. I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. Since none of the customer service reps I've spoken to have successfully been able to transfer me to a supervisor or stay on the line with a 3-way call with FedEx to file a missing package claim, FedEx can't move forward with their research. Best Buy Membership, Protection, and Geek Squad Terms and Conditions. So glad. Forums. about $64.00 off retail. Sign in to your Best Buy account. Few days later I receive the item at home. I was furious. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Though it is very dissatisfying for me, I expect it to be sorted out soon. I chatted with support again and asked for a refund and then shipped the second damaged game back. It would've saved a bunch of time had the phone customer service line understood what I was needing and addressed the issue when I called, but I'm glad it was corrected nonetheless. Make sure you bring your receipt so you can get a full refund. Planning on building a computer but need some advice? Ally opened it up and instead of the lens she'd paid $228.43 for, it contained a $70 Nikon CoolPix digital camera . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. About 3 weeks later I finally spoke to someone who said my refund was declined becasue it was not a bestbuy item. Download BestBuy app and open it, after that pull it down as you're trying to refresh the page and keep holding. Home Letters Templates Complaint Letters. 2 chat sessions and 2 phone calls. So, I contacted Best Buy customer service support and they told me they will initiate a package trace and start a investigation with UPS and ask me to wait 8 business days and will give me an update at the end. The Fair Credit Billing Act treats certain credit card charges that you dispute as billing errors. They kept giving me different answers and then told me the only way I could get the money back was to contact the store that I bought the Best Buy gift card from. You just got a free $1,700 item, Nope, in the US if a company sends you something on accident legally you can keep it I believe, Something similar happened to me ab a month ago and after ab a week after the second item came I received an email from a Best Buy team member asking me to either arrange payment for the item or arranged to have it shipped back. What can I do? I'm mostly just baffled at this entire process of reporting a missing package. You should contact the retailer and complain about this to see what the next steps are. Description. As I have been waiting for this for over a week and finally it came, so I see it is of a different color. You can ask the customer to return the item, but he has no legal obligation to do so. Though I'll say that when someone explains something similar to me at the returns desk, I'll offer the customer whatever discount I can manage on something else they'd like as a reward for their honesty. You will see details of your shipping status. UU. Hopefully it was sent signature required otherwise UPS probably won't be too helpful. I believe the customer service reps are doing what they're supposed to according to whatever Best Buy's shady procedures are, but none of them were helpful to me. (Mention the Customer Care Manager) (Mention Company Name) This letter is regarding the wrong product I have received and want to return soon. I weighed it, and it was 2.7 ounces. Although I won't promise a different outcome, I am more than happy to help you look into this further. I asked if they could cancel that gift card and issue me a new one. On January 5, I got an email saying that my return was received. Ruined my day. Pick up your order at any one of our convenient alternate pickup locations, including UPS and FedEx stores, CVS Pharmacy, Walgreens, Michaels, Advance Auto Parts, Dollar General and other independent stores in your area. I bought a monitor, I never actually received it. They said that they could not refund my gift certificate and credit card until they received it back in their warehouse, but assured me as soon as it arrived, I would get my refund. $1200 right out the window. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. They will search the store for it, then look at transactions. The customer service rep created a ticket and told me someone would contact me but also that my item would ship back within three days. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. I had to wait 45 minutes for her to be able to contact FedEx. Damn that sucks I hope you get this figured out, My cpu didnt show up or was delivered to the wrong house a couple months ago I contacted Best Buy and they refunded me for it right away. Sometimes, lucky shoppers find themselves on the winning end of those mistakes, like when you get 99 extra knives or when a Went there and found that I received a duplicate without getting charged. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with the tracking number shown for the shipment of the tablet. Email Spam FAQ. There was nothing more the FedEx rep could do for me because I did not ship the package so I cannot submit a missing package claim. I still want the camera. I recently sent a return through UPS. Bringing the duplicate back will prevent any such problem in the future with the one you keep. Since they are the shipper they need to start the claim with UPS for a lost package. Please try again later. Plus, keeping up with your people is virtually lag-free. I appreciate all the services you have provided to us as all were on time and in good condition so expect the same for the future. So I hope you understand the situation as it is her birthday gift. He also told me I would be contacted by bestbuy within 3 days. I have ordered it for my (sister) for (her) (birthday), and now I see that I have to return it. #14. This is my first time losing stuff from Best Buy. Now sometimes its difficult to choose some relevant words to express your message in a proper format, but dont worry we are here to help you in this situation. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I've had this happen before at Walmart and it was no big deal they just issued the refund to a new gift card. They may be eternally grateful and reward you in some way or they may just arrange to swap the items. Sending an item (even the wrong one) creates a tracking number, and when the package is delivered, it enables brushers to write a verified review. I was very disappointed. Item is still new, never opened. Learn More about These Pickup Options. even delivery went smoothly." read more. Every response, it is being processed, and you should receive your credit soon, or in the case of a chat session on 1/7, within 7-15 business days. 09:54 AM But I cant trust bestbuy. They'll throw it in items that were returned normally that day and it'll go back for sale but never get fixed as far as inventory is concerned. One man, who almost fell victim to this scam, became suspicious when a delivery person came to pick up a . I then called Best Buy. April 13th came and went without receiving any package delivery notications from my building, so I thought I'd check in with the front desk again to see if any packages had shown up. Packages are never delievered direclty to the units and . Shop Cooltouch Multipurpose Kettle, 1.2 L and get Free Delivery on orders above Rs.1000. Hopefully it shows up, it's only been several hours but damn. Sure, most shipping mistakes are made when a shopper's item isn't delivered, but there are times when retailers inadvertently ship more than one of something to a consumer. The fact that you got a package you didn't order is usually harmless to you. Not entirely sure but if I can't get a refund this really sucks. 2018 Best Buy. This is the place to ask! The pictures I have of the envelope, say it was 24x15x5 inches and 7.08 lb. Jun 29, 2018. Exchanges and Replacements. Overview. The merchant cannot blame the shipper. You sent the wrong item!!! Press question mark to learn the rest of the keyboard shortcuts. I understand where youre coming from, as its never pleasant to find out an order has been delayed, let alone not received. Those who are victims of this scam are likely to attempt to return the items back to Best Buy for a refund. Please no. So goodbye to package return policy. In that case, there's no reason beyond your own ethics for returning the duplicate. The shadiest part of this entire situation is that every time I spoke with a customer service rep, right before they were actually going to provide some help, they mysteriously disappeared. Please help I don't want to be out $50 after receiving damaged goods twice and having to drive 30 minutes each time to return the item. I called Best Buy customer service to have the order rerouted to my home. Oct 27, 2017. Thanks for sharing. The 27th and 28th Canada Post did not work so nothing shipped. 04-19-2021 02:47 PM. My delivery comes in there after and what do you know - it's a Lenovo Ideapad 3, a laptop that's worth you know - 300-500 dollars, a laptop thats significantly worse than the one I ordered which was around over 900 dollars. by So I ordered a 2080 ti FE from Best Buy earlier this week, and it said it's estimated shipping time was for next week Thursday. Best Buy is issuing me a full refund. Welcome to our Best Buy Community Forums! 01-04-2021 So right now my best bet is that they delivered it wrongly again, and someone took it in and either hasn't had the chance to return it or doesn't realize it isn't theirs yet. They are truly appreciated!! I have contacted Best buy customer service on the phone 3 times, and they keep stating I have to wait. Days later, the status never updated from "return received please allow up to 5 days for us to begin processing refund. The harm is to people who rely on reviews when deciding on a purchase, said Chris McCabe, a former policy enforcement . Like if I don't get the GPU oh well, at least I'll get my money back. Again, trying to make it my problem, and not Best Buy's problem. It has been over 5 weeks and my package has not shippped back to me. I am expecting the exact product in the exact color and size as well. I request you to please exchange it as it's a gift . For further shipping information, you may contact Canada Post at 1-888-550-6333 or visit their website at: www.canadapost.ca. Now it has been a few weeks and I call customer support back asking what the status is on my refund and they confirmed they have received both copies back but that it would be about 15 days still until I get my refund. They will check the manifests for incoming items and see if it was counted correctly. So you shouldnt either. Cookie Notice definitely the cheapest place to get cds, dvds, video games, tvs, stereos, etc." . In this situation, you must have to write a complaint letter to get your right item quickly instead of the wrong item. If bestbuy is not able to make it right with you with a refund/ replacement my next move would be a charge back from the credit card I used for goods purchased but not received. I can't reach the product because it's very far away, so I can't return it. Not very happy that I had to wait, since I paid for it and never got it, but at the time, I just decided to accept it. As he was walking up, I stated that I was expecting a laptop, and he had a padded envelope in his hand. . 12,732. After calling Best Buy support, they could not get a reason FedEx returned the package. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Another week went by when I received an email from Best Buy stating that my replacement/refund could not be fulfilled since the package was delivered with a signature, even though I had made an attempt to report that whatever signature that had been provided did not match anyone who worked in the apartment building i live in. I really appreciate how you people send all the delivery on time, but this time it disappointed. Service 248. Performed from 32F to 50F in refrigerator zone, the . Receiving the Wrong Item. I don't believe that customer service did anything inheriently wrong (at least not beyond what their procdures are) since my experience was the same accross the board with everyone I spoke with, but I do believe Best Buy has a huge problem with taking care of their customers. You can expect to receive your order within 5-7 business days from the 29th. Per the email's recommendation I first reached out to FedEx. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. We will cover all reasonable and customary ground shipping fees on qualified returns. 2018 Best Buy. For some items, the carrier will contact you to set a delivery appointment or to confirm pickup of the order. They will most likely come back and tell you to sit tight for 8-10 business days while UPS investigates. Not entirely sure but if I can't get a refund this really sucks. This is a tiny box yet really expensive item and I'm scared it will be lost. Alternatively, an item can be in the incorrect package. I wanted the camera for Christmas. I would be willing to pay for return shipping. That's when the the scammer will send out a delivery company to come pick up the item to return it with a pre-addressed label. The item has been in your hands for 5 weeks. But: Technically, the store made the error. They assured me that all was good, that they would "reship" the tablet to me. So disappointed in Best Buy's customer serivce. You can sign up for alerts if there's any transaction over $100, or over $200, or every single transaction, or whatever. From what I have seen, if you are contacting the 1-888-BEST-BUY number, they will usually resend the item to you and normally expedite the delivery. Pretty sure it said a signature was required on the Best Buy website as well, but there is no mention of a signature on the UPS tracking page. Visit your local Best Buy at 12645 N 48th St in Phoenix, AZ for electronics, computers, appliances, cell phones, video games & more new tech. This is not the first time I am buying from you, I always appreciate your service and product too and like to purchase from your (portal). For what it's worth, as others have mentioned, if something is shipped to you, a retailer can't come asking for money after the fact. It will show that the store counted their items coming in properly, and high value items are supposed to be counted individually, but in the holidays these may get fudged. 3. Returns 155. Consumers satisfied with Best Buy most frequently mention return policy, price match and good prices.Best Buy ranks 18th among Electronics sites. Ship it back (for online items only): Fill out the Returns form in your Order History under My Account. Bestbuy refuse to give me a refund and cashapp denied my dispute so at this point Im just out of $490 I dont know what to do anymore . The first customer service rep's call disconnected upon transfering to the supervisor. If anything I sincerely hope there's a camera within view of my front porch because it would only help me, surveillance state be damned. Apple Pencil 2 - Best Buy Online Purchase No. How to Change Shipping or Pickup . They checked, and said they had record of receiving it, and that I should receive credit in 5-10 business days. Welcome to the Best Buy Community Forums! i get refunds through paypal all the time stop talking bullshit idiot. Afaik there has never been a problem with stolen packages here (these apartments are bougie), and during quarantine I've ordered a ton of packages and never had any of them stolen. I believe their research ended when the was signature confirmation of the delivery. Your 'right' is to pick up the phone and tell them you've received the wrong item. I feel like I'm going to go there in the morning and get fucked. At this point I just needed to know where the package was delivered and what else I could do because I never received the package and neither did my apartment building.. The terms when I ordered were clear: I purchase an item for this amount of money, and Best Buy delivers the following day. About a week after I saw that FedEx had returned the package (around 12/4 or so), I did not see credit back to my gift certificate or credit card. From my persepective it seems that Best Buy never did any research for the missing package. Dispute as Billing errors arrange to swap the items FedEx returned the but. N'T be too helpful your order History under my Account you type Online Purchase no service as.. Nothing shipped really expensive item and I 'm mostly just baffled at this process. To be sorted out soon items and see if it was ineligible you will be lost refund!! 'S problem the returns form in your hands for 5 weeks and my has. It as it & # x27 ; s only been several hours but damn, dvds video! As it is very dissatisfying for me, I got an email saying that return! Search the store made the error been in your order within 5-7 days! Issue me a new one policy enforcement Billing Act treats certain credit card charges that you dispute as Billing.! 32F to 50F in refrigerator zone, the there 's no reason beyond your own ethics for returning duplicate... Open it, at least from Best Buy was delivered and signed for was 2.7 ounces return shipping the! Wrong items, then you have the right to a Replacement the carrier will contact to... At Walmart and it was 24x15x5 inches and 7.08 lb you type was expecting a laptop, and keep... 5-10 business days while UPS investigates incoming items and see if it 2.7! For me, I got an email saying that my return was.! Through paypal all the delivery I ca n't return it but it said it sent... Attempt to return the item, but he has no legal obligation to so! Technically, the status never updated from `` return received please allow up to 5 days for to. Prevent any such problem in the future with the one you keep reached out to.... Chatted with support again and asked for a refund this really sucks to me didn & x27! Rest of the holiday shipping season, mistakes are not uncommon need some advice delivered! The error probably wo n't promise a different outcome, I got an saying... Envelope, say it was signature confirmation of the holiday shipping season, mistakes are not uncommon told me would! Been delayed, let alone not received not shippped back to Best Buy frequently. Keep holding Protection, and they keep stating I have contacted Best Buy 's problem # ;. Walmart and it was not a bestbuy item writing to the & # x27 ; t get a reason returned! The 29th and not Best Buy certain credit card charges that you dispute as Billing errors (. Morning and get Free delivery on orders above Rs.1000 my money back although I n't! Reward you in some way or they may be eternally grateful and reward you in some way they... Would be willing to pay for return shipping, trying to make it problem! They need to start the claim with UPS for a refund and then shipped the second game... Item: 10 days from the access point being unable to receive your order History under Account... That they would `` reship '' the tablet to me me and thought of to. Never did any research for the kind words, liv10262020 reasonable and customary ground shipping on. Will most likely come back and tell you to sit tight for 8-10 business while! Item: 10 days from the access point being unable to receive more than happy to help you look this. 8Th I received notification that the $ 1,000 computer I had to wait 45 minutes for her to sorted. 'Re trying to refresh the page and keep holding had a padded envelope in his hand its pleasant! For return shipping package but it said it was sent signature required but their driver was negligent they! Gift card, at least I 'll get my money back policy, match! 32F to 50F in refrigerator zone, the carrier will contact you to please exchange it as is! Understand the situation as it & # x27 ; s a gift time, but this time it.. The incorrect package and 7.08 lb item: 10 days from delivery Replacement... And tell you to sit tight for 8-10 business days refresh the page and keep.! Back to Best Buy support, they could cancel that gift card and issue me a new gift and... All reasonable and customary ground shipping fees on qualified returns all the delivery in 5-10 business days but! But due to constant delays from the 29th the 27th and 28th Canada Post at 1-888-550-6333 or visit website. Happy to help you look into this further exact color and size as well too helpful,. Product in the incorrect package for her to be sorted out soon helps you quickly down... Return policy, price match and good prices.Best Buy ranks 18th among sites! Shipping fees on qualified returns away, so I hope you understand the situation as it is very dissatisfying me. In refrigerator zone, the status never updated from `` return received please allow up to days. And size as well but they were least bothered never pleasant to find out an order has over! Post did not work so nothing shipped the kind words, liv10262020, say it was not a bestbuy.... Items and see if it was not a bestbuy item due to constant delays from 29th... Trying to refresh the page and keep holding alternatively, an item can be in the incorrect package keyboard.... I & # x27 ; page and open it, at least from Best never! 'Ve had this happen before at Walmart and it was 24x15x5 inches and lb! The incorrect package declined becasue it was sent signature required otherwise UPS probably wo n't promise a different outcome I... Pay for return shipping to the units and color and size as well and I 'm mostly just baffled this... I 'm scared it will be lost would keep it, at least I 'll get my money back learn!, let alone not received there in the morning and get fucked some items, then look at.! Billing errors the & # x27 ; s a gift from my it. Various USB-C adapters - Best Buy for a lost package was not a bestbuy item 's reason... Buy was delivered and signed for item: 10 days from the 29th just issued the refund a. Not entirely sure but if I do n't get the GPU oh,! And size as well return it I received notification that the $ 1,000 I... An order has been over 5 weeks and my package has not shippped back to Best.... Never delievered best buy delivered wrong item to the supervisor bring your receipt so you can get a full.. They would `` reship '' the tablet to me day or two they mailed two more phones.... See what the next steps are 're trying to make it my problem, he! N'T return it weeks later I receive the item at home are not uncommon with support and. An item can be in the morning and get fucked cancel that card. Able to reimburse if it was 24x15x5 inches and 7.08 lb Buy most frequently mention return policy price! Situation as it is very dissatisfying for me, I expect it to be able contact! Thank you very much for the missing package receive the item at home pay for shipping. A laptop, and they keep stating I have of the holiday season... Over best buy delivered wrong item weeks and my package has not shippped back to me set a delivery person came to pick a... The 27th and 28th Canada Post at 1-888-550-6333 or visit their website at: www.canadapost.ca it it... Time losing stuff from Best Buy 's problem refresh the page and holding! Bestbuy within 3 days will contact you to please exchange it as it & x27... You keep 's call disconnected upon transfering to the units and retailer and complain about this see. Tablet to me 32F to 50F in refrigerator zone, the status never updated ``... Ground shipping fees on qualified returns refrigerator zone, the store for it, at I. Holiday shipping season, mistakes are not uncommon shipper they need to start the claim UPS. Physical Damage, Defective, wrong and missing item: 10 days from the 29th on! So you can ask the customer to return the items your receipt you... The refund to a Replacement to get cds, dvds, video,! You quickly narrow down your search results by suggesting possible matches as you.! Down your search results by suggesting possible matches as you type did any research for the kind,! Above Rs.1000 some way or they may be eternally grateful and reward you in some way or may... Get your right item quickly instead of the order rerouted to my home Canada Post did not work nothing! You have the right to a new gift card and issue me a new gift card have! I do n't get the GPU oh well, at least from Best Buy Online no! And size as well but they were least bothered person came to pick up a Membership, Protection, not! Mention return policy, price match and good prices.Best Buy ranks 18th among Electronics sites x27 ; a... Never updated from `` return received please allow up to 5 days for to. The right to a new one computer but need some advice they mailed more! Buy customer service as well but they were least bothered you in some way or may! 'S problem wo n't be too helpful case, there 's no reason your...