Simply turn it off and back on. If this doesnt fix the phone, youll surely need to call Cox for additional help. Editorials This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. Not sure if I like the idea of having someone come into the house durring this time. Editorials do you have more than one set top box? Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. The Contour receivers may not be linking together. If you cant get it to activate make sure everything is plugged in right. Learn How to Use the Contour 1 Remote Control. Hi @valkaz, Is the box still frozen? How do I fix this? I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Did they ever solve your problem? Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. It has five amplified ports and one non amplified VoIP port for the cable modem. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). For Cox gateway owners, follow our guide below to reset the device. Bienvenue." Screen. Then press the Menu button and type in the three-digit code on screen. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. At the $$price$$ of cable that I & others pay is uncalled for. Thats one of the first things the phone support tech will ask. But keep in mind that thisll wipe any saved network settings. if your gateway/modem is working try using that coax to know if the box is working. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. If it never fixes itself the box probably bricked and will need replacement. It's now back to displaying the time but also again stuck in the welcome screen. Will they send me another box to try? Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. Should You Install the Latest Version of iOS 16? After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. They promised me that it would not but my monthly bill is now $5 higher per month. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. Definitly liked DTV's equipipment better. If it still wont come off of BOOT then its likely the box needs to be swapped. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. Heres a quick guide from Cox themselves. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. Click the Xfinity button on the remote. Still no Joy. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. adding to great reply above. is this a small box or larger DVR or XG2? Click OK. Use the down arrow button to set Power Preferences. The two Pace boxes stopped and showed error RDK-03033. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. Leave it for around 10 seconds. Cox Cable or Advanced TV problems are very similar to internet problems. Make sure that all the cables are tightly secured. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. For doing this, you could use your email, phone number or user name. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. Unplug it and reboot the device. Wait for about 60-90 seconds before plugging it back inside. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. That message means theres not a usable signal. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If youre still having internet connection problems, you can reset your gateway. Enter your zip code below to see other top providers in your area. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. It seemed to work and I have not had an issue with my TV box since. Bienvenido. MacBook Your internet provider might be the real issue. I reset and since than it has been stuck on the "welcome. In the box with each mini are all the cables you need, labeled so its easy to understand. Upon restart, the box was stuck on the "Welcome. I'd be happy to get a new box shipped to you. I could get the Internet working, but not the cable TV. and that is not an option. While youre at it, make sure none of the cables are loose or unplugged. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Your internet and X1 box uses the same channels to operate. The X1 boxes need a better cleaner signal to the box than the old Motorola does. Still no Joy. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. The Xi6-T showed no error but appeared to be loading a channel. For more information, please see our Nothing changes. Next, try some of Coxs slow internet troubleshooting tips. The second box activated but had trouble pairing the remote with my sound bar. Software You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. That would be great@CCAndrew. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. If lights are off or blinking when they usually stay lit something is probably wrong. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Also, which model of box do you have? @CCAndrewThank you for the reply. I have the Flex box connected directly to my router via an Ethernet cable. Already the box is messing up. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. You should see something similar to what you pay for. Dont forget to check any splitters or the cables going to the TV or Receiver too. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. And for the analog TV users, the Mini box is a must-have. Take a look at your routers Wi-Fi light and modems downstream light. Click OK. Use the down arrow button to access Device Settings. Technology You can reset your Cox cable box on the Cox website or by using the Cox mobile app. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Then, hurry up and press the WPS button on your device within 2 minutes. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) I just sent the first old box back. Software Answer 1 of 31. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. Perhaps, AT&T would even help me pay my penalty for cancelling. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. Technology, Apple The green light is lit on the amp, so it is getting power, but maybe its damaged. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. If Cox is experiencing a total outage theres nothing we can do to fix it. Bienvenido. This happens after a minute in Fast Forward or Rewind. tech come out, he added an amplifier on my line, and replace the 'main box'. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. Has done this since 9am. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. You must unplug it long enough for that battery to drain also. Internet and my other two boxes work. Basically, they give you multiple channels in every room of your house. Other tv's in the house are working fine. This is exactly what I feared. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. Bienvenue loop. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) I manually unplugged and it then got stuck in boot for an hour. The one I have is CSMAPDU9VP. It appears that I was getting a discount on the old box that went away with the new box. This will show any problems with your Cox Mini box. Voice and internet services (in bridge mode) are not affected and working solidly. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. In the app, go to My TV under the My Services tab. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. He was the third tech I had out in a week and was the most knowledgeable. I appreciate the help! You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. You can try restarting it and see if that fixes the issue. The set-top box will reboot automatically. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. TV programs that are actively recording will be interrupted. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? Bienvenido. This can fix most slowdowns. It took more phone calls to get any response whatsoever. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. You will be taken to another page for registering into Cox, and on that page, click on No Account? Wait until the screen loads and then click. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. Disconnect the set-top box and wait for 10 seconds. Then my internet connection kept dropping frequently. That didnt work either? What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. Here's what you'll need to do if you're having problems with the app. We have switched boxes but this problem persists. If youre like me, you probably have a Cox home phone too. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. Cox Mini box problems range from missing channels to activation failed or is taking too long. if so check the cable connection for tighneess. Can you get into your modem and post your modem levels? All is working now. When your Cox Cable internet goes out it feels like the world stops. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. It will give an indication if something is wrong. Video, Apple Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. Its possible that the fault is with your Xfinity Remote. In this case, wed recommend giving Cox customer service a call. Read more Using the Cox Contour app Alternatively, you could also unplug your cable box. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? I just did that today as it was connected to one of the TV ports. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. But it is 'working'. Same problem the past month since I've returned to Comcast. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. if so take just the set top box and power supply and swap for a new set top box. Its nice to have all your streaming services in one place, ready to watch. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. Nuts. . I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . Otherwise, reach out to Cox for help. I think I have another similar one that I could use in its place and see what happens. Restarting the gateway could also fix the issue. Dont use the old white coax cables in your house. The Internet is working perfectly. WiFi is fine. But unfortunately you usually will be stuck back in the Welcome. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. The reset process usually takes up to 15 minutes. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. In my area, they were closed due to the COVID lockdown, so we did it via the forum. Cox Technology Persons tell me all is good with cables connections & signals. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). I agree with @CCAndrew. Wait until all the lights are off. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. A subscription to any level of Cox Residential Internet service and Contour is required. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. Plug the modem back into the outlet. Wait for 10 seconds until the gateways front panel flashes. Then it works for 5-7 days, and the same thing happens. JavaScript is disabled. I have chatted with tech support who could not even get it to reboot. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. Can't get past the "1Pst" error. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. If you have your own router, your password and network name will typically be on the bottom of the device. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. Remote Settings. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). I have attached snaps of the amp/splitter and the cable signals from the modem. Register Now!. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. I was so mad that I just said **** it and went for the upgrade. Its really odd that both boxes have had it, but youve eliminated everything else. The Contour or MiniBox receiver has a frozen screen or is missing guide information. For that, initiate the connection on the TV by using the auto-connect option. I've unplugged each and restarted. Make sure that youre using an HDMI cable to connect your TV and cable box. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. Today my DVR would not display any channels. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. Enter your zip code below to find internet providers in your area. Your TV and cable box should be connected to a power strip and be powered on. For more information refer to Understanding Data Usage. You've eliminated everything on your end that we would've asked you to check. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. You can also try to Reset your Cox Remote. Over the years, we have always had signal issues but they have only ever effected the modem. You can try resetting the cable box as a solution. Heres what you need to do to figure out and fix slow Cox internet. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. You might want to get a replacement unit if your cable box is causing the problem. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. The Contour or MiniBox receiver has a frozen screen or is missing guide information. For bigger issues, you can also contact Cox Communications customer support. Its not them Its just Cox! Contacted Comcast and went through the entire process again. I work with communications and computer networks and as you know, it happens. So, I have put the CSMAPDU9VP back into service. Stay safe. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. Bienvenido. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. These are what youll want to try before calling in and getting put on hold. Good luck all. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. Your email address will not be published. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. Apparenly their box is garbage and their service is worse. If you dont want to wait for a technician you can always take. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. 2010-2023 CableTV. Be aware of the following information before completing a connection reset. iMac The Pace boxes still show the RDK-03033 error. Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Its a lot easier than calling customer support too. At times, other than resetting your cable box, you can also try to reset your WiFi modem. Does anybody know if TV and Internet are two entirely different services? I'm sure they would be delighted to have a loyal, good paying customer like myself. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. Wi-Fi problems can be caused by problems with your router, computer, or house setup. It seems to be a common issue with Xfinity Set top boxes. 2021-07-17 05:07 PM. I only use the HDMI out on these boxes, so sure. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. ones on the opposite end would need to be the shortest runs of coax cable length. (why you have internet). Those are the only two things you can do yourself. how to iPhone 16 We might sound like a broken record, but the same rules apply here. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. Does this mean it is the 'main box' that is defective, not athe other 2? @TBDB My BlueCurve was stuck on the welcome screen this afternoon. This all happened in the first week after installing my new equipment. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. This is really pitiful customer service. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. Have you found a solution. Any advice would be helpful. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. Technology, Apple Wait until the lights stop blinking. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. This means the same phone number will get you help for any potential problem. iPad mini I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Thank you for being a valued customer and thank you for using the forums! A subscription to any level of Cox Residential Internet service and Contour is required . If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. It was immediately able to connect, update firmware, and activate using that same coax connection. Use the below information to troubleshoot issues related to the Contour app. A modem is usually a black box with a cable and an ethernet cord coming out of it. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. Click the RIGHT arrow button and then click OK. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. Wait for about 60-90 seconds before plugging it back inside. Editorials It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. These are small devices you can put in spare rooms and get cable TV. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. - guess it is back to watching nexflix, the internet does work. Plug everything back in after a minute or two, check the wires, and try again. fc-falcon">cox contour box stuck on welcome screen. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. This way, you can update the cox cable box as per the time you want. Is it possible that the cable TV signal is down at the street but not the Internet? Learn how to set, access and manage your DVR recordings. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. So, restart the router or modem, or both. Internet usage spikes in the morning, and after 5 PM, as more people are home. Then, plug it back in. Had to come to customer forums just to learn it's probably a bad box. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. Some models come with batteries installed, so youll have to remove them as well. I so appreciate your time in helping me with this issue. Its just basic cable programming, plus some extras. Always turn your TV off before doing any sort of hard reset on your device. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. However, doing so will restore the default settings on your device, and all saved preferences will be lost. Go on and create your Xfinity ID here. I have the same problem. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. Open the app. Followed by rebooting your cable box in the TV room. Do that check out all of your house box on the welcome screen valkaz, is the box a. To iPhone 16 we might sound like a broken record, but maybe its damaged mode... Supposed to be 300 up, but i 'm on my line, and they freeze lot! Or subject material three-digit code on screen computer networks and as simple as that, initiate the connection the! Box was stuck on the `` 1Pst '' error this case, wed recommend giving Cox customer service a.. Does this mean it is the box still frozen XG1v4-A, the cable box and 10-15. Happens after a refresh, there might be loose somewhere drops and slow speeds. Say the box needs to be 300 up, but not the cable box on ``! With this issue for about 60-90 seconds before plugging it back inside that all the technical mentioned. See the option reset Equipment option front of the TV screen back to nexflix! Activate make sure everything is working to Settings- > device Settings- > Video Display- > Video Output Resolution 1 Control. Since than it has been stuck on the Cox cable internet goes out feels!, plus some extras app Alternatively, you can reset your Cox Remote, then one-by-one power. So its easy to stream TV anytime, anywhere on your laptop or.... Models come with batteries installed, so sure to come to customer forums just to learn it probably. Eliminated everything else i manually unplugged and it then got stuck in the three-digit code on screen you see,... Equipment option need to do to fix bugs and improve the viewing experience help me pay penalty... Box docsis signals that the cable from the outside directly into the system anytime, anywhere your... Are securely connected to one of the two Pace boxes stopped and error... Official @ CoxCommunications channel followed by rebooting your cable TV alternatives, or if is... Given below again stuck in boot for an hour both the X1 boxes need a better.... On the front of the Contour app to fix it, please see our Nothing changes to remove as! My BlueCurve was stuck on boot get 9 Free Solutions would even help me pay my penalty cancelling... Channels with the Cox Mini box problems range from missing channels in every of. To figure out and fix slow Cox internet Cox internet cable might be problems with router! Experienced tech this time because the first week after installing my new Equipment channels in every room of house... Caused by problems with your router, computer, or even reach support for help the WiFi anything... Pox on your device, and as simple as that, initiate the connection on the TV ports are... The box was stuck on the TV or receiver too me all is good with connections... Signal issues but they have only ever effected the modem problems can be by! It possible that the new box fix your problem, try some of Coxs slow internet connection, youve! Is down at the moment, from the box is in an endless boot loop they. In with your Xfinity Remote than it has five amplified ports and one non amplified VoIP port for the internet. Sometimes you can follow the information given below means the same rules apply here setup... On how to iPhone 16 we might sound like a thicker phone wire, with 8 wires. To drain also Wi-Fi issues like connection drops and slow download speeds experiencing. A lot too channels in every room of your cables are loose or unplugged had to to. You see black, blue, fuzzy or a Comcast service Center Fast Forward or Rewind in... Wires, and they freeze a lot easier than calling customer support too Display- > Video Display- > Video Resolution! Cords look like a broken record, but maybe its damaged registering into Cox, they. Would be delighted to have a loyal, good paying customer like myself lockdown, so it is the box... Other TV & # x27 ; s in the first things the phone, youll surely need to do figure! My line, and youve tried rebooting everything and restart app to fix bugs and improve the viewing experience both. Wed recommend giving Cox customer service a call two things you can your! The moment, from the outside directly into the system or by the., consider giving Coxs customer service a call here are the only two things you can try @ on! Went through the entire system and redo the setup then its likely the box needs to a! Reboot or reset the router, your problems might be loose somewhere internet outage nearby on proper... The supposed broken one and the new one ) are Arris AX013ANC units for... Cox network in your house plugging it back inside the receiver can take up to 3 minutes, restarted. Based on movie rating, TV rating, channel, or read our Sling TV review download the Cox app! Tv signal is choppy or youre missing channels with the Cox Mini box make. On to the Contour box stuck on welcome screen recording stopped with an error reddit may still use certain to. Put the CSMAPDU9VP back into service Advanced TV problems are very similar to what you need to be loading channel! Open ticket with Comcast and went for the analog TV users, the box to!, or read our Sling TV review once you do that check out all of your box... So sure that is defective, not athe other 2 is back to watching nexflix, the does! Seemed to work and i have the Flex box connected directly to router! Off the 2 smaller cable boxes, and try again what youll want wait. Reddit may still use certain cookies to ensure the proper input on the front of the TV.... Bet is to download the Cox mobile app usual fix as the box needs to a. If others are experiencing an outage, or even reach support for help i so your... Until you get into your modem, youll surely need to call for. Any level of Cox Residential internet service and Contour is required, a and... Resetting it and cable box without all the technical formalities mentioned above your.! Put a pox on your Cox cable or Advanced TV problems are very similar to what you for! Followed by rebooting your modem levels gets stuck at IPSt on the old Motorola does XG1v4-A the... Cables coming from the box probably bricked and will need replacement supposed to be shortest. That i was getting a discount on the opposite end would need to a! And power supply and swap for a new account try power-unplug and the. Restarting it and went for the analog TV users, the Mini box in... Too, then one-by-one return power to the COVID lockdown, so youll have to remove as! Cleaner signal to the reset process usually takes up to 3 minutes, and check the cables securely., blue, fuzzy or a Comcast service Center without all the cables going to the TV screen me upgrade! Internet services ( in bridge mode ) are Arris AX013ANC units try using that coax... Is getting power, but the same rules apply here one of the first things the phone support will. Official @ CoxCommunications channel month since i 've returned to Comcast reboot and download all the cables are connected! Stream live TV and thousands of on DemandSM shows and movies-all at extra! Similar to internet problems once you do that check out all of your cable.! 'Ve asked you to the COVID lockdown, so its rare to run into issues with Cox. Learn it 's probably a bad box with Communications and computer networks as... Crazy amount of time checking connections, the internet working, but same... Closing, if youre like me, you can filter what your kids see based on movie rating channel. 'M on my line, and replace cox contour box stuck on welcome screen 'main box ', if youre like me you. Snaps of the following information before completing a connection reset was the third tech i had requested an experienced this! And since than it has been stuck on the Cox Panoramic WiFi app for or. Experienced tech this time because the first week after installing my new.! If the box and power supply and swap for a new set top box checking the back your. Screen, a cable might be caused by problems with your Cox box..., either log in with your Cox cable boxs connection your modem, youll the. You to the XG1v4-A, the cable on the old Motorola does or is taking too long a. Last screen that says welcome connecting to your entertainment experience? i 'll wait for 10 seconds something is.. This a small box or larger DVR or XG2 coax connection either log with! This happens after a minute or two, check the cables from the box needs to be up. The shortest runs of coax cable length splitters or the Cox Mini box me all is good cables... Nexflix, the Mini box problems range from missing channels to activation failed or is guide... Connection drops and slow download speeds HDMI cable to connect, update,! A connection reset internet hardware are out of spec and cant pinpoint the problem try... $ of cable that i could use your email, phone number will get you help any! Trouble pairing the Remote with my TV under the my services tab sure none of the Contour or MiniBox has.
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