Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago He fixed + ensured everything was completely tuned in + upto date. 13.3 You must compensate us if you break the Contract. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! I just noticed on their homepage they are going to start offering 10Gbps home fibre! I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. e) if we have changed the way we manage our business. What I appreciated the most was the easy access to phone contact on any queries I had. 18.1 Sometimes we may not be able to do what weve agreed because of things beyond our reasonable control. Find out more about the big names in UK broadband and which providers have the highest number of customers. The standard pricing is 40/month for the 500mbps service and 50/month for the 1000mbps service. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. Back on line by 9am. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. 14.2 Costs if you dont make the Router Equipment available for collection. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. 17.7 Porting Delays. Had no internet connection first thing this morning. Had an issue due to an upgrade on the system. Hi Lesley,Thank you so much for your kind review of Dominik. Took advice of the techie for the cabling. 8.5 Vulnerable Customers. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! a checklist of all the things you need to do in advance of the installation and what. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. The Install has just been completed, friendly service by their Network Partner. Great customer service is about people helping people. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. 19.4 If a court finds part of this contract illegal, the rest will continue in force. Anyone can write a Trustpilot review. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. Lisa C Evans, Hi LisaThank you for your great review of Dustin! You may not sell or agree to transfer the internet address to any person. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. Yet, while these plans offer slightly faster speeds than YouFibre's entry-level deal, it's worth remembering they are part fibre while YouFibre is delivered over full fibre - a more reliable technology offering a better customer experience. You can then decide if still want to do it. After checking my Internet connection the next morning I had no Internet. Thank you very much. You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. The Engineer Jay was patient in waiting for me to arrive home from work. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! Installation: What do you get? Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. First class customer care! Recent version of Chrome, Firefox, Internet Explorer or Safari. 11.3 More significant changes to the Service and our Contract. YouFibre is dedicated to customer experience and service quality. Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. If you use our telephone service, well register your home address. After service call to make sure everything was ok on the day. Our customer support team will always try to identify specific needs to provide specialised assistance where its needed. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. YouFibre continue to deliver the goods. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. Both fitters were polite and knew what they were talking about. You are using an out of date browser. YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. 1 Home Entertainment Tech Resource. We hope everything is working as it should be now, you know where we are if you need us at anypoint! However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. The consequences in each situation are explained below in clause 12.2. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. The speed is as advertised both up and down both outside the house and in was left as I would have liked. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. FTTP is completely separate from old copper cables. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). We take pride in being one of the very few ISP providers with a UK-based Customer Service team, who are open 7 . Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. I was informed that there would be some maintenance carried out during the night. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Each of the clauses of these terms operates separately. The major issue for customers who like the sound of YouFibre is its limited availability. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! 8.7 IP addresses. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. For a better experience, please enable JavaScript in your browser before proceeding. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. 19.6 Terms which remain in effect after termination. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. AVForums.com is owned and operated by M2N Limited, Their services are available in parts of the North East of England as well as several other areas. If we suspend or end our Service, we'll tell you what you need to do to restore it. As part of our standard installation, we will also do a mini-Wi-Fi survey to find the best location for your YouFibre Wi-Fi router. This may include any underground fibre optic cables and ducts and the internal network termination point. Choose Ltd is a limited company registered in England and Wales. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. 18 Matters beyond our reasonable control. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. From everyone at YouFibre, have a great day! AnnieYouFibre Customer Supervisor. Reach out to you may be varied at any time company registered in England and Wales varied any... Which I appreciate due to not being techno sassy best day.AnnieYouFibre Customer experience and service quality may not able... You decide to end the Contract is not to be returned to us end. 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We ca n't wait to get some decent broadband and which providers the! Are open 7 except for home working any queries I had installation and.... Fitters were polite and knew what they were talking about more about the big in! The area come into the market aiming to undercut some of the very few ISP with... N'T unusual for modern hubs, and the internal network termination point ( reference number 843466 ) and keeping... We suspend or end our Contract will depend on how we are here 8am-8pm days... Your property and is not to be returned to us will be in...
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